Jakarta, February 28th 2021. PT XL Axiata Tbk (XL Axiata) through XL Business Solutions has successfully obtained ISO 9001:2015 and ISO/IEC 20000-1:2018 certifications which are international standards for the application of quality management systems and information technology service management. By obtaining these two certificates, it also means that XL Axiata has met the government's requirements aimed at vital and strategic industry players such as telecommunications in providing the best quality services. In addition, these certificates have made XL Axiata a company that has capabilities that are comparable to world-class companies in providing a more structured and guaranteed quality of service.
Chief Enterprise & SME Officer of XL Axiata, Feby Sallyanto said, “XL Axiata is committed to continuing to improve the comfort and cover the best services for the community, especially corporate members and SMEs. With quality guarantees that are in accordance with international standards, we hope to get more trust from our corporate subscribers and SME subscribers. In addition, of course, we believe we have a greater opportunity to participate in tenders that require certification requirements as proof of support for our service."
Feby added that the ISO 9001:2015 and ISO/IEC 20000-1:2018 certificates are given to a company for its ability to guarantee quality/service quality, and also in planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the system. Information technology (IT) service management, in this case the scope of which is certified by XL Axiata relating to services to B2B (Business to Business) and SME subscribers.
Another strategic value that XL Axiata can obtain after obtaining ISO 9001:2015 certification is the assurance that the quality of corporate connectivity services provided by XL Business Solution can be enjoyed by subscribers starting from the presales process, activation and service provision, as well as after-sales services, where everything can be measured and guaranteed in accordance with international standards. Meanwhile, ISO / IEC 20000-1:2018 can be a guarantee that the information technology (IT) management system that XL Business Solutions provides meets international requirements and standards.
"One example is the IP VPN / MPLS connection service, where with ISO 9001: 2015 standard, the administrative, integration and operational processes will be in accordance with the reference points that have been implemented by ISO. So that the quality of service that can be felt by subscribers will be guaranteed, with the standard duration of work and standard network availability end to end which is also in accordance with international standards," continued Feby.
It is not an easy thing to obtain both ISO certifications because in addition to having to pass an audit from ISO certification body, it must also be able to consistently run a quality management system and an information technology (IT) service management system that conforms to these high standards strictly and regularly conducted an audit every year. This certification process also lasts for 6 months, however XL Business Solutions can undergo the certification and audit process smoothly, effectively and efficiently.