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XL Axiata applies digital transformation within its governance by implementing several programs and applications to reach out steadiness, efficiency, and accuracy in monitoring governance processes. This program implemented into various activities. First, XL Axiata implement a digitally integrated procurement system for goods/services procurement and billing processes named COUPA. The functions of COUPA involve making procurement requests, PR/PO (Purchase Request / Purchase Order), submitting invoices, both for PO and non-PO transactions. Then, we also using Video Conference as an imperative digital transformation to facilitate a good-run work and decision making, especially during pandemic. We also automate our electricity usage in meeting rooms as our endeavours to save energy and cost.

As an entity that gathers customer's personal information, we acknowledge that maintaining customer privacy is of vital importance. We implement different strategies and countermeasures to ensure the security of our customer's data. Therefore, we can keep their trust and expand XL Axiata's customer's base. XL Axiata applies ISO 27001 regarding our Information Security Management System (ISMS). This certification is a testament to our ability to plan, to manage, to review, and to improve our efforts made to protect information within the Company relating to customer data. Our dedication to comply with regulations related to customer privacy has fashioned good outcomes; thus, XL Axiata never receives any complaints regarding violations of customer privacy.

The solid and consistent performance of XL Axiata reflects our commitment to the best practices of Good Corporate Governance (GCG). Our commitment to compliance with GCG is well-recognised at the ASEAN level. XL Axiata has received high ratings on the ASEAN Corporate Governance Scorecard (ACGS). In June 2021, ACGS announced that XL Axiata was included in the top 10 companies in Indonesia that were included in the 2020 ASEAN Asset Class for best governance. As a public company listed on the Indonesia Stock Exchange, XL Axiata implements GCG based on Law No. 40 of 2007 concerning Limited Liability Companies. In addition, XL Axiata applies Law no. 8 of 1995 concerning the Capital Market. We also comply with various regulations issued by the OJK and the Indonesian Stock Exchange.

XL Axiata has established a code of conduct as an integral part of the Company's regulations. This code of conduct is very necessary considering XL Axiata's commitment to improving the integrity of every employee in implementing the best practices of GCG. This code of conduct regulates ethical behaviour and procedures in carrying out the Company business activities by upholding professional conduct. XL Axiata has opened a dedicated platform to deliver essential information related to violations of the Company's code of conduct including corruption and fraud. This mechanism was manufactured to prioritise integrity and transparency for the benefit of the Company and the comfort of all employees and parties working with XL Axiata. In line with the Company's priority to uphold a high level of ethics and integrity, XL Axiata has made various efforts to avert corruption and fraud. We are fully committed to complying with the prevailing laws and regulations in Indonesia regarding the eradication of corruption. This is done both to prevent losses as well as to maintain the sustainability of the Company. XL Axiata has a 'Zero Receiving' policy which is a prohibition on receiving or requesting all forms of commissions and/or other forms of compensation, whether directly or indirectly.