The digital world is no longer the world of the future; rather, it has become a normal part of people's everyday lives due to the COVID-19 pandemic. With limited mobility, people depend on various digital channels for various aspects of their lives, such as shopping, making transactions, studying, opening a business, or telling each other about their health. In addition, on a national scale, the digital economy has become a notable strongpoint of the economy during the pandemic. XL Axiata is taking up the opportunity to contribute to society by making all these activities much better, more efficient, and safer.