ACEH, June 20, 2025 — PT XLSMART Telecom Sejahtera Tbk (XLSMART) continues to enhance its leading services to provide the public with enhanced access to information and digital services. Through network expansion and infrastructure upgrades, XLSMART provides faster and more reliable connectivity for all users, driving innovation and improving customer experience across the archipelago including in the province of Aceh, often referred to as the "Veranda of Mecca." This step indicates XLSMART's dedication to assisting Aceh's progress in the rapidly changing digital era.
Jeremiah Ratadhi, Director & Chief People Officer of XLSMART, stated, "One of XLSMART's strategic measures is to expand service coverage to remote areas. This allows places who previously lacked internet connectivity to receive the same level of service as urban areas. Following the merger of XL Axiata and Smartfren, we are committed to providing the finest service innovation and accelerating national digitalisation. This effort not only increases connectivity, but also creates new opportunities for education, business, and communication throughout the region. XLSMART is pleased to be a part of this transformation, bringing progress directly to the people and fully supporting the advancement of Aceh and Indonesia, guided by the spirit of "Together, Go Beyond."
Jeremiah emphasised that XLSMART is currently integrating and expanding its network following the merger of XL Axiata and Smartfren. This is part of a larger initiative aimed at improving communication access throughout Indonesia. By integrating the strengths of both operators, XLSMART is committed to providing broader and better services to communities, including those in Aceh, whose seek high quality, dependable connectivity. XLSMART's brand identity includes the value of Customer at Heart, with every initiative prioritising the customer experience. The company believes that by providing relevant, accessible, and high-quality services, customers will not only feel valued, but also grow more loyal.
XLSMART's coverage in Aceh has increased significantly, not only improving service quality but also assisting local economic growth. People tend to connect more easily for both personal and business needs as communication access improves. This transformation intends to make a meaningful and positive impact on Aceh's everyday activities by connecting communities to the rest of the world and creating new opportunities.
XLSMART intends to maintain its three primary brands—XL, AXIS, and Smartfren to better target various market segments. Customers can choose from flexible service packages with large quotas, access to popular digital platforms, and other digital bonuses via the UNLIMITED Suka-Suka products, which are available in a variety of affordable variants, Hemat, Pas, Puas, Spesial, and Juara. This product line reveals Smartfren's dedication to achieving 100% digital growth for an advancing Indonesia by enabling students, professionals, entrepreneurs, and the general public while enhancing the creative economy.
This strategic initiative is part of XLSMART's commitment to the official merger of XL Axiata and Smartfren in early 2025. The merger of two huge telecom operators has created new chances to provide broader and higher-quality services to customers throughout Indonesia. By combining network resources and technology, XLSMART establishes its position as a pioneer in inclusive digital transformation.
In addition to reinforcing its digital infrastructure, XLSMART also ensures convenient service access through its retail ecosystem top up outlets, XL Centers, Smartfren Galleries, and digital platforms. Customers in Banda Aceh can visit the XL Centre on Jl. Mr. Dr. Mohd. Hasan, Batoh, the Smartfren Gallery at Jl. T. Imum Lueng Bata No.82, Blang Cut, Banda Aceh and Smartfren SMARTINDO (Smile) on Jl. TM Pahlawan No.4, Ateuk Pahlawan, Baiturahman, Banda Aceh City.
Currently, XLSMART's network in Aceh serves roughly 208 sub-districts and 22 cities/regencies, with 2,750 base transceiver stations (BTS), most of which are 4G. This includes BTS infrastructure on remote islands such as Simeulue, Sabang, Breueh, and Nasi, located in the Indian Ocean.
Quran Endowment for Communities
XLSMART is also committed to positively impacting society through its social initiatives, XLSMART Berbagi and Tzu Chi XLSMART, which are funded entirely by XLSMART employees. One of these initiatives is the distribution of Waqf Qurans to communities that include Masjid Raya Baiturrahman Banda Aceh, Masjid Baiturrahim Ulee Lheue in Aceh Besar, Dayah Mini Islamic Boarding School in Syiah Kuala, Banda Aceh, and Braille Qurans and basic food packages to Lempesta (Aceh's Blind Development Institute). These programmes represent a continual employee driven initiative to give back to the community.
XLSMART’s focus extends beyond business growth to social responsibility. Through improved services and Quran endowment efforts, the company hopes to create a sustainable positive impact using connectivity as a bridge toward progress and shared prosperity.
The event was attended by XLSMART’s Director & Chief People Officer Jeremiah Ratadhi, Sumatra Region Leaders Desy Sari Dewi and Winetou Lubis, as well as local community figures. The Quran handover ceremony took place at Masjid Raya Baiturrahman, Jl. Moh. Jam No.1, Baiturrahman, Banda Aceh, on Friday,(20/6).
By distributing Qurans, this program not only helps deepen community understanding of Islamic teachings but also strengthens moral and ethical values in daily life. It is intended to foster a more knowledgeable and ethical generation.
XLSMART's earlier social programmes have included clean water access, mosque construction, bridge construction, school renovations, mosque repairs, home refurbishments, and numerous other community-driven activities.
Digital Literacy and Youth Creativity Through Teman Pintar Program
In addition to expanding its service and network in Aceh, XLSMART established Teman Pintar, a CSR effort aimed at increasing digital literacy and creative content creation among local youth.
The initiative included a two-part content creator academy workshop. The first workshop, titled Create Cool Content, Become Popular, was held on Wednesday, June 11. The second, titled Great Content, Meaningful Impact, took place on Saturday, June 21.
These sessions were held at the University of Serambi Mekkah in Banda Aceh, and were attended by Dr. Ir. Elvitriana, M.Eng (Dean of Engineering Faculty), Syahrul Fiza (XLSMART Government Relations & Regulatory), Kadi Riyanto (Corporate Communications & CSR), Jefrie (RBM Regional North Sumatera), and Nia Robiatun (XLSMART Community Leader Aceh & Event Chair). The sessions were led by Makmur, the founder of DIMILA.co.
Teman Pintar aims to foster creativity and innovation among its participants. The programme encourages collaboration and knowledge exchange by giving young people a platform to share their ideas and talents. This effort not only improves youths' digital abilities, but it also aligns with XLSMART's long-term objective of creating a wiser, more creative society.