The digital world is no longer the world of the future; rather, it has become a normal part of people’s everyday lives due to the COVID-19 pandemic. With limited mobility, people depend on various digital channels for various aspects of their lives, such as shopping, making transactions, studying, opening a business, or telling each other about their health. In addition, on a national scale, the digital economy has become a notable strongpoint of the economy during the pandemic. XL Axiata is taking up the opportunity to contribute to society by making all of these activities much better, more efficient, and safer.