JAKARTA, APRIL 6, 2024. The upcoming Eid al-Fitr long holiday is swiftly approaching. Countless Indonesians, including customers of XL Axiata, will travel back to their hometowns and explore different corners of the archipelago. Ensuring seamless internet connectivity during this festive period is imperative for enhancing the holiday experience, enabling individuals to stay connected to essential data services and facilitating #JadiLebihBaik (#BeBetter) holiday activities, such as mobile work.
Throughout Eid, many individuals, including XL Axiata customers, will embark on homecomings and sightseeing adventures. These moments are filled with excitement, often prompting the desire to share them instantly on social media platforms to keep their circles updated. Moreover, they also need to access various data services and browse the internet for the latest information, entertainment, and various digital activities.
“Ensuring network stability is a special challenge for all telecom operators, including XL Axiata. Consequently, XL Axiata has taken anticipatory steps to ensure that its network can accommodate the increased traffic during the extended Eid holiday period. Apart from the network, we are also heightening our focus on customer service. Over 500 dedicated contact center agents are on standby 24 hours to offer and address any inquiries or issues customers may encounter with our services," stated M. Yunus, Group Head Customer Contact Center XL Axiata.
Below are several points XL Axiata customers should consider to ensure smooth internet usage:
Moreover, for additional assistance or troubleshooting during the extended Eid holiday, customers can access XL Axiata customer support through various channels, including: