Jakarta, September 3rd, 2020. Even during the Covid-19 pandemic, PT XL Axiata Tbk (XL Axiata) is still excited to welcome National Customer Day 2020. This year’s theme being “Moving Forward With Customers”, XL Axiata has even brought the current situation of this pandemic to their favor by remaining committed to increasing the level of service to customers by means of continuing to innovate through the use of digital technology. As a result, XL Axiata now has an “XL Online Service Center” Commercial Director of XL Axiata, David Arcelus Oses, and Chief Sales Officer of XL Axiata, Octavia Kurniawan launched the innovative online service on Thursday (3/9).
Commercial Director of XL Axiata, David Arcelus Oses said, “The Covid-19 pandemic is indeed a whole challenge in itself for any activities. Every day, thousands of customers who come to the XL Center to get various services such as upgrading or re-activating their XL Cards (Simcard). I am very happy with the XL Center Online Service. It is truly an innovation that we really need, as it eases customers to continue enjoying XL Axiata services while still being encouraged to limit going out from their homes due to the pandemic.”
Through the XL Center Online Service, customers will obtain many conveniences. Previously, these perks could only be done through the XL Center and Xplor outlets. Now, XL Axiata provides online services for customers’ needs, including SIM card re-activation and SIM card replacement through the official website (www.xl.co.id/xlcenter ). Customers who enter the XL Center Online Service will certainly be asked to complete their personal data such as Identity Card, Family Card, etc.
Aside from that, XL Axiata customers can still use the existing XL Axiata service center, either through the 817 hotline, or coming to any of the 96 XL Centers spread throughout Indonesia as well as accessing services through the XL Virtual Assistant channel, or even through the company’s official XL care Twitter account (@myXLCare), and the myXL Fan Page on Facebook, via LINE (@myXL), Live Chat on the xl.co.id website, or via email to the official XL customer service email; [email protected] .
XL PRIORITAS customers can reach the company’s customer service via Live Chat service available on the priority.xl.co.id website and the myXL Postpaid application. Meanwhile, AXIS users can contact the 838 hotline, or reach out through social media, such as; Twitter (@ask_AXIS), or through the AXIS Fan Page on Facebook, and through Live Chat on the official website (axis.co.id), or via email to the AXIS customer service ([email protected] ).
Customer service is also handled by XL Axiata through retail or sales outlets for XL Axiata service products within any of the 150,000 (thousand) available service or retail outlets throughout Indonesia, where the public can also receive more detailed information about XL Axiata products.
Sharing 10,000GB of educational quota for schools
In addition to launching digital-based services, specifically following the momentum of commemorating National Customer Day 2020, XL Axiata also strives to support Long Distance Learning (PJJ) activities. The support had been provided in the form of an education quota package in total 10,000 GB for school communities.
Commercial Director of XL Axiata, David Arcelus Oses said, "Seeing the ever increasing need for internet access for education in Indonesia, in which teaching and learning activities have to be done through long distance or online methods (PJJ), we think this is the right moment, especially on this special day, we would like to share beneficial quota/data packages for educational purposes to customers from school communities”.
The 10,000 GB quota distribution mechanism is carried out by distributing the National Customer Day edition starter packs to school communities in various cities with a total of 400 starter packs filled with data quota to access various learning applications to support long distance or online learning (PJJ).
Free 30GB Quota for Customers
Still following the momentum of National Customer Day 2020, XL Axiata also presents Free 30GB Quota program for XL, AXIS, and XL Prioritas customers. The 30GB quota is divided into two packages, 15GB for Conference Quota which can be used to access applications that teachers can benefit from to send learning materials, and assignments, namely, Microsoft Teams, Zoom, Google Meet, Google Hangout, and Google Classroom. Aside from that, the 15GB quota is an Education Quota that can be used to access applications that provide supporting learning materials, such as Udemy, Ruang Guru, Zenius, and Sekolahmu. XL Axiata customers can enjoy these two packages through the AXISnet, myXL and myXL Prio applications starting from September 4th to December 31st 2020.