JAKARTA, JUNE 28, 2024. PT XL Axiata Tbk (XL Axiata) remains dedicated to innovating services and providing convenience for XL and AXIS customers. The XL Center Online service has been enhanced in appearance, features, and capacity to meet the high demand for online services #JadiLebihBaik. The updated XL Center Online now offers more comprehensive features, similar to those available at physical outlets, including eSIM registration, lost card replacement, forfeited card activation, selecting premium numbers, smartphone bundling, and easier ticket tracking.
David Arcelus Oses, Director & Chief Commercial Officer of XL Axiata, stated, "The XL Center Online website is essential for our customers, attracting millions of visitors annually, both domestically and among Indonesians abroad. With this new XL Center Online website, we aim to make it easier for customers to access services directly from the XL Center online, anytime and anywhere, in real-time. We will continue to enhance features, increase capacity, and improve the customer experience on the XL Center Online website."
The XL Center Online service offers numerous additional benefits. Customers who need a card replacement will receive a new card sent to their specified address for free. Additionally, customers who reactivate their expired XL or AXIS cards will receive a bonus data quota. Accessing XL Center Online is straightforward: simply visit www.xl.co.id/xlcenter or use the myXL and AXISnet applications for 24/7 access.
XL Axiata has a dedicated team to handle customer service and complaints (Contact Center) to ensure optimal service, available through Call Center and Digital Care services. This customer service operates 24 hours a day, 7 days a week.
Customers can access information and service complaints via the XL Center online service, Call Center, and Digital Care Maya service through the myXL and AXISnet apps, as well as digital channels such as email, Facebook, Instagram, and live chat. Additionally, customers can visit XL Centers located in various cities across Indonesia.