Pontianak, 2 Desember 2022. In an effort to improve a better customer experience for customers who live in Kalimantan, PT XL Axiata Tbk (XL Axiata) presents the Free Roaming Xtra Combo Flex Package to Malaysia. As the name implies, this package is indeed flexible by providing many choices according to the needs of customers with large data quotas. For XL Axiata customers who are going to visit Malaysia, the Xtra Combo Flex XXL and XXXL packages can be the customer's choice because they provide many benefits, including customer internet access so it's not complicated.
Acting Regional Group Head of XL Axiata for Kalimantan, Horas Lubis, said, "This special program is provided for customers in Kalimantan who activate the Xtra Combo Flex Package with the XXL and XXXL variants can take advantage of free roaming benefits to Malaysia. Customers don't need to worry about internet costs while in Malaysia because internet access will use the main quota of the Xtra Combo Flex package that is already owned by the customer. It is hoped that this package will make customers more comfortable while in Malaysia without worrying about the cost of internet access."
Horas added, through this package, customers can also freely choose bonuses, including free roaming via XL Pass, Xtra main quota, Turbo quota, Youtube Shorts quota and Vidio Platinum Subscription. All Xtra Combo Flex Package bonus options along with the starter pack activation quota bonus are available in the myXL application and can be activated at no additional cost.
"Malaysia is one of the countries that is the main destination for Indonesian tourists for leisure and business. Especially for the people of Kalimantan who live in border areas, Sabah and Sarawak are quite close and easy to visit. XL Axiata customers and the public can use their data quota to share their needs while abroad, such as accessing various social media platforms, uploading photos and videos, sending business documents, and accessing local public services. Therefore, XL Axiata provides convenience for customers through this Xtra Combo Flex XXL and XXXL data package," continued Horas.
To be able to get free roaming benefits to Malaysia, customers must first activate XL PASS while still in Indonesia by first activating the Xtra Combo Flex package and choosing the XL Pass bonus. Internet bonus for 7 days from the first time the customer activates in Indonesia. Apart from being valid in Malaysia, customers in Kalimantan who plan to go to Singapore can also enjoy the same benefits as going to Malaysia by activating Xtra Combo Flex XXL and XXXL data packages.
For customers who have purchased the Xtra Combo Flex package, here's how to activate the XL PASS: open the myXL application, select the XL Store Menu, select the "My Bonus" menu and then select "Flex Bonus". Bonus options that can be enjoyed by customers in the Xtra Combo Flex Package, namely Xtra Main Quota up to 12GB, access to favourite applications via Turbo Quota and YouTube quota bonuses can be used immediately without waiting for the main quota to run out.
Available Xtra Combo Flex packages, customers are free to choose bonuses:
For more information, you can check on the website www.xl.co.id/flex .
In supporting customer convenience, XL Axiata continues to improve service coverage and data network quality. Until now, the XL Axiata network is spread across 34 provinces. Some networks have penetrated and served the community in remote areas that are remote and on national borders. A total of more than 145 thousand BTS, including 90 thousand 4G BTS, and a fiber optic network of more than 130 thousand kilometres, supports the strength of XL Axiata's network, to serve more than 57 million customers in various regions in Indonesia.