JAKARTA, MAY 22, 2024. Advancements in digital technology have streamlined banking transactions, allowing customers to link their cellphone numbers to their bank accounts. This integration facilitates seamless digital banking anywhere and anytime, eliminating the hassle to visit a physical bank branch. However, it's crucial for customers to stay vigilant in order to prevent potential unauthorized access to their bank accounts through their cellphone numbers.
M. Yunus, Group Head of Customer Contact Center at XL Axiata, emphasized, "Despite the convenience digital banking offers, users of cellular and banking services must stay alert to prevent financial crimes such as account breaches. To ensure the safety and confidentiality of our customers' banking information, we urge all XL Axiata customers to actively participate in maintaining the security of their registered cellphone numbers linked to their bank accounts. This proactive measure aims to prevent unauthorized access to bank accounts through customer cellphone numbers, including those that have been deactivated.
M. Yunus emphasized that unused cellphone numbers, considered forfeited, could serve as entry points for criminals aiming to breach customers' bank accounts. Therefore, he urged customers to promptly close inactive cellphone numbers with both their service providers and banks. Customers should not underestimate the importance of informing their operators and connected banks or online payment services about the closure of unused numbers.
Here are some tips to avoid the risk of banking account breaches via customers' cellphone numbers:
For additional assistance, customers can reach out to the call center at 817 (charged at IDR 500 per call), email [email protected], utilize the Maya chat service through the Live Chat feature on the myXL and AXISNet applications, or visit the website: www.xl.co.id.