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JAKARTA, FEBRUARY 7 2025. PT XL Axiata Tbk (XL Axiata) ensures the readiness of its telecommunications network to support seamless communication of customers during the Cap Go Meh celebrations across various regions in Indonesia. With the increase in community activities in welcoming the peak of Chinese New Year celebrations, XL Axiata has increased network capacity to anticipate surge in data traffic and other communication services.

XL Axiata’s Group Head of Service Operation Management, Waqas Malik, stated, “The Cap Go Meh celebration has always been an important moment for the Chinese community in several cities in Indonesia. Moreover, the event has also become a tourist attraction, especially in places like Singkawang. We recognize that seamless communication is essential during this special occasion. Therefore, we have implemented various network optimization measures to ensure customers can continue enjoy optimal services.”

XL Axiata predicts data traffic surge of more than 40% compared to normal days, especially in cities that serve as major centers for Cap Go Meh celebrations, such as Singkawang, Pontianak, Medan, Jakarta, Semarang, and Surabaya. This traffic increase is driven by higher usage of streaming services, social media, video calls, and instant messaging apps used to share celebration moments.

To anticipate this surge, XL Axiata has implemented several strategic measures, including:

• Optimizing and increasing network capacity at strategic points such as places of worship, celebration centers, and popular tourist destinations.
• Increasing the number of 4G LTE BTS, including the provision of Mobile BTS (MBTS) in locations with high potential user density.
• Real-time network monitoring during the celebrations to ensure optimal service quality.
• 24/7 technical teams on standby to handle potential disruptions and make capacity adjustments as needed in the field.

Currently, XL Axiata’s network covers over 475 cities/regencies across Indonesia with a total of more than 165 thousand BTS, including over 110 thousand 4G LTE BTS spread nationwide. This infrastructure is further strengthened by an extensive fiber-optic network, ensuring stable interregional connectivity. The fiber-optic connection rate (fiberized) has reached 63%, improving data network quality and preparing for future 5G implementation.

In addition to ensuring network readiness, XL Axiata also provides customer service that is ready to help during the Cap Go Meh celebration. Customers can access services through the 24-hour call center at 817, as well as digital channels such as @myXLCare on Twitter and Facebook Page, live chat at www.xl.co.id, and email [email protected]. For AXIS customers, services are available via @ask_AXIS on Twitter, live chat at www.axis.co.id, and email [email protected].

Through these efforts, XL Axiata remains committed to providing the best services to customers, ensuring seamless communication experience during the Cap Go Meh 2025 celebrations.