Jakarta, 17 January 2023. PT XL Axiata Tbk (XL Axiata) ensures that the network throughout the Jabodetabek area is ready to face the possibility of a traffic spike during the Chinese New Year and Cap Gomeh holidays which will take place soon. XL Axiata estimates that there will be a spike in data traffic of around 8% compared to normal days. This increase in traffic is predicted to occur in several cities with the largest concentration of Chinese New Year and Cap Go Meh celebrations in the Jabodetabek area, such as Jakarta, Bogor, Depok, Tangerang, and Bekasi.
Group Head of XL Axiata Region of Jabodetabek, Rd. Sofia Purbayanti, said, "Last year when there was still a pandemic, there was an increase in traffic. Chinese New Year and Cap Go Meh, especially in Jakarta and Bogor, always get a warm welcome from the Chinese community. Thousands of people will come to Jakarta and Bogor to celebrate these two big days. For this reason, we will prepare an adequate network.”
According to Sofia, even though the increase in traffic will not be as big as Eid or ‘Nataru’ and will also be more concentrated in a few cities, XL Axiata is still preparing a larger network capacity. The increase in traffic will mostly occur in data services, while the increase in voice service traffic is expected to be stable. From the type of service, streaming service traffic is generally predicted to increase by around 5%. In addition, services such as Video Calls, Web Browsing, and Instant Messaging (IM) will also experience an increase because usually at this moment many people will convey their greetings.
During the Chinese New Year celebrations, XL Axiata will pay full attention to network quality in several residential areas, crowded centers, such as shopping centers, terminals, and airports. XL Axiata has also prepared 14 mobile BTS (MBTS) units to ensure network performance in several locations.
XL Axiata's quality data network in Jabodetabek is supported by more than 28,800 BTS, including more than 12,900 4G BTS. To anticipate the increase in traffic for Chinese New Year and Cap Go Meh celebrations, XL Axiata has increased its network capacity which is larger than normal days. Services in the DKI Jakarta area are supported by more than 5,400 4G BTS. Meanwhile, the City and Regency of Bogor are supported by more than 2,200 4G BTS to cover the points of Chinese New Year and Cap Go Meh celebrations.
Meanwhile, to serve customers who need service support during Chinese New Year celebrations, the XL Axiata customer service team has also been prepared. Customers can contact the call center staff 24 hours a day, via 817, 818, and 838 as well as digital-based service channels namely @myXLCare for Twitter and Facebook Page, live chat at www.xl.co.id, and email [email protected]. For axis card customers, you can also go through @ask_AXIS for Twitter, live chat at www.axis.co.id and email [email protected].