JAKARTA, FEBRUARY 27, 2025 – Welcoming the holy month of Ramadan 2025, XL Axiata is ready to provide the best digital experience for customers with various innovations and significant network improvements. With the theme Ramadan Bulan Ramah (Ramadan, the Month of Kindness), XL Axiata has prepared all its services, from the network, various internet package promotions, to customer service that always ready to assist customers at any time.
Director & Chief Technology Officer of XL Axiata, I Gede Darmayusa said, “In order to improve service quality to customers, especially Muslim customers, XL Axiata routinely makes full efforts every year during the month of Ramadan to strengthen the network and present special promotional packages. This program will then continue during the long Eid holidays, so that more customers and the community can benefit from it.”
According to Gede, for XL Axiata, the momentum of Ramadan and Eid is indeed highly anticipated because it is one of the main levers of the telco business. XL Axiata's traffic during Ramadan and the long Eid holiday is expected to surge by around 15% - 20%. This is both a blessing and a challenge, as it means XL Axiata must be able to maintain network quality throughout this special period.
To handle traffic surges and ensure customer comfort is maintained during fasting until Eid, XL Axiata has taken several strategic steps to ensure the network remains optimal. Several key preparations that have been made include increasing capacity at more than 2,000 BTS and deploying 120 MBTS to support needs during Ramadan and Eid.
In addition, XL Axiata has also increased core capacity by 20% and increased RAN capacity for more than 2,000 Sites. With the current average capacity utilization of 60%, XL Axiata predicts utilization during Ramadan and Lebaran will reach around 78%.
To ensure network readiness in the lead-up to the Ramadan to Eid period, XL Axiata has also implemented several innovations and advanced technologies, including network testing using a driverless method to identify areas that need optimization. In addition, an automatic warning system has also been prepared to monitor the decline in service experience and balance capacity during traffic spikes.
A number of steps to condition the network have been taken by the XL Axiata network team by adjusting to the trends in the use of various types of services, especially data services, the tradition of returning home, and customer movement during the long Eid holiday. The availability of new toll road infrastructure in several areas that can be utilized by the public during the Eid al-Fitr holiday is also a concern for XL Axiata.
XL Axiata has also deployed adequate resources, including standby technical teams that will monitor network conditions 24 hours a day, 7 days a week, as well as field teams ready to mobilize at any time if necessary. From the XL Axiata headquarters, network conditions across all operational areas are also monitored through the Customer Experience & Service Operation Center (CESOC) monitoring facility.
Currently, XL Axiata has more than 58.8 million customers, supported by more than 165 thousand BTS, with the majority being 4G BTS, as well as a fiber optic backbone network spanning more than 190 thousand km, supporting a data network spread across most of Indonesia's vast archipelago. The level of connectivity with the fiber optic network (fiberized) reached 63%. XL Axiata is also continuously investing in fiber networks, transmission, backhaul, network modernization, and various other network upgrades to enhance network stability, capacity, and data service quality in line with the increasing data service traffic and as preparation for the future implementation of 5G.
In addition, XL Axiata continues to strive to drive and strengthen its FMC service business. Currently, XL Axiata has expanded the coverage of its FMC service network to 127 cities/regencies, with a total of homes passed reaching more than 6 million.
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Special Ramadan Promo Offers
In addition to preparing from the network and customer service side, XL Axiata is also preparing a variety of attractive promotions specifically for AXIS, XL Prepaid, XL PRIORITAS, XL Satu, and XL Axiata Business Solution customers. These various promotions can be obtained from February 27 to April 15, 2025, through the myXL and AXISNet applications.
AXIS Promo
In order to enliven the month of Ramadan, AXIS has launched an exciting promotion. Through this promotion, AXIS customers can enjoy special packages that can be purchased through the AXISNET application. For AXIS, the momentum of Ramadan is the right time to improve service quality while also providing support for customers to utilize digital means for their worship needs.
Here are the Ramadan promotions that AXIS customers can enjoy:
THR AXIS itself contains:
Customers who purchase a package in the THR AXIS tab with Gopay can receive a Gopay cashback of up to 50%. Also discover special products Boostr Ngabuburit, Rahmat, and Dhuha in Hanya Untukmu for selected customers!
This attractive offer can be obtained by AXIS customers from February 28 to April 9, 2025.
XL Prepaid Promo
In welcoming and celebrating this year's Ramadan, XL presents various special offers through the Ramadan Deals promo program on the myXL App. In this program, XL offers economical quota packages, streaming quota packages to accompany ngabuburit, and special quota packages for Umrah. Everything, special in the month of Ramadan.
Enjoy More Affordable Internet During Ramadan
Internet, Shopping, and Celebrate Without Hassle!
Smooth Journey, Stay Connected During Mudik!
Enjoy Special Quota During Your Umrah Journey!
7 Days Vidio Platinum Mobile + 3GB Vidio Streaming for Ramadan Family Entertainment, Studies, & Show
Only Rp. 7,500
Enjoy ad-free MuslimPro for 7 days!
Only Rp. 6 thousand
Enjoy a Variety of Inspiring Podcasts, Religious Studies, Entertainment, and Special Ramadan Stories Only on Noice!
Only Rp. 8 thousand/7 days
Guaranteed 50% discount at XL Store special for you!
These special offers can be enjoyed by all XL users from March 1, 2025, to April 2, 2025.
Get discounts and cashback, exclusively by using ShopeePay, SpayLater, and GoPay in the myXL App.
XL Axiata Business Solutions Promo
The discount applies to new activations for the next 3 months with a 1-year contract.
Get an Extra Quota bonus of up to 10GB for Gojek Drivers who purchase the Gojek Swadaya package during the program period.
Get a free 4-month subscription for every new activation for 12 months.
XL SATU Promo
XL SATU, Indonesia's first broadband convergence service from XL Axiata, presents the Ramadan Promo with Ikhlas (Internet Kencang, Hemat, Lancar, and Stabil).
Promo for new customers save 25% with the following offer:
XL SATU VALUE offers a subscription package priced at Rp 2,061,000 for 12 months (equivalent to Rp 172 thousand/month, from the normal price of Rp 229 thousand/month) with home WiFi service up to 50 Mbps, and 10 GB mobile quota for all family members.
Other package options, which can be customized to meet customer needs, can be checked at satu.xl.co.id.
Promo period Ramadan with Ikhlas from February 27 to April 15, 2025, in all cities with XL SATU service. For more information, you can contact XL SATU CS at 820 (XL) or 08170123442 (all operators).
XL PRIORITAS Promo
Valid during the promo period from March 1 - March 31, 2025.